All new scooter and parts orders over $750 will be shipped via FREE GROUND SHIPPING anywhere within the 48 contiguous United States. Our check-out system will not allow for you to pay expedited shipping. Please email us at firstname.lastname@example.org for a quote.
Hugo Scooters can ship to most addresses in the United States.
*Note: Some restrictions may apply. Please check out our shipping restrictions below.
**Please note: FedEx and UPS are experiencing slower pick-up times from warehouses due to COVID-19.We want to provide you as much information as possible on what to expect and are doing everything we can to ensure your order ships and delivers on schedule. Due to the ongoing COVID-19 crisis, we are seeing delays at our warehouses and also in the shipping carrier networks. We appreciate your understanding and are working with our partners to help reduce delays.**
Please double check your address for accuracy when ordering from hugoscooters.com. An incorrectly entered addresses can delay or prevent shipment.
When you place an order with hugoscooters.com. we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Once your package has been picked-up by the carrier you can obtain delivery information directly from UPS.COM please see "Tracking Your Package" below.
ALL new scooter/part orders placed on hugoscooters.com prior to 12 PM (EST) will generally leave our warehouse that same day. Our warehouses operate Monday – Friday excluding holidays. Orders placed after 12 PM (EST) on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week.
Tracking your package
Using the tracking number provided in your "Shipping Confirmation Email" you can check the status of your delivery with UPS or FedEx. Your tracking number will automatically be emailed on your "Shipping Confirmation Email" sent within 24 hours of placing your order (Except Friday or Saturday)
P.O. boxes, APO/FPO and Commercial Mail Boxes
Hugo can not ship to a U.S. Postal Service post office box, APO/FPO addresses, or commercial mail boxes.. Please provide an actual street address.
When the carrier returns these non-deliverable packages to us, we will issue a full refund EXCLUDING shipping charges. Please allow 10 days for refund to your credit card account.
These non-deliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
Why was my package not deliverable?
The decision to label a shipment as non deliverable is made by the carrier usually for one of the following reasons:
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.
Refused by recipient
Customer is responsible for ALL shipping charges on orders canceled or refused (both to and from destination) after package has shipped. These charges will be deducted from refund.